Shipping policy

Shipping Policy

At Brisato Studio, we aim to provide a clear, reliable, and transparent shipping experience.

Shipping within Spain

We ship across Spain (mainland and Balearic Islands).

  • Shipping costs are calculated at checkout
  • In some cases, free shipping may be offered depending on the order value

Estimated delivery time is 2 to 5 business days from shipment confirmation.

Shipping within Europe

We ship to most countries within the European Union.

  • Shipping costs are calculated during checkout
  • Estimated delivery time is 3 to 7 business days, depending on the destination

Order Processing

Orders are prepared within 1 to 3 business days.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Order Tracking

Once your order is dispatched, you will receive a tracking number to monitor its status at any time.

Carriers

We work with reliable shipping providers to ensure safe and efficient delivery.

The assigned carrier may vary depending on the destination and type of shipment.

Delays

Delivery times are estimates and may be affected by external factors such as:

  • High demand
  • Logistics issues
  • Weather conditions

We are not responsible for delays caused by these circumstances, but we will do our best to assist you.

Damaged Items During Shipping

If your order arrives damaged:

  • Contact us as soon as possible at hola@brisato.com
  • Include clear photos of the packaging and the damaged product

We will review the case and, if applicable:

  • Arrange a return or collection
  • Send a replacement or issue a refund